Competence Models and Self-Organizing Systems: Towards Intelligent, Evolvable, Collaborative Support

A number of modeling perspectives are relevant to the design of intel l igent, adaptive, and collaborative support for humans who work in complex sociotechnical, systems. We first describe the separate s t r a n d s o f normative m o d e l s o f activity and communication and self-organizing m o d e l s o f organizational a d a p t a t i o n t o technology, and then braid them together to arrive at a coherent framework for the analysis and m o d e l i n g o f collaborative w o r k i n complex systems. From this integrated framework, we propose requirements for the d e s i g n o f collaborative support and develop these ideas in the c o n t e x t o f the System Workbench for Integrating and Faci l i tat ing T e a m s ( S W I F T ) architecture.